Citi continually adapts their listening strategies to provide high-quality omni-channel customer service. Take your digital engagement to the next level and simplify customer interactions with your company. Learn from Citi’s blueprint, and get ready for tactical advice on how you can:

  • Create an early warning system to identify customer pain points & resolve them quickly
  • Develop a holistic view of your customers’ behavior, including how changes in digital trends impacts other servicing channels
  • Bolster loyalty with powerful “in the moment” customer care tactics