Create a Winning Customer Experience: How to Be More Effective by Being Less Efficient

This session will provide you with tactics and strategies to prioritize human relationships over technical and digital efficiencies in order to foster an incredible customer experience.

After this session, you’ll be able to:

  • Design a better system for creating and managing effective customer relationships
  • Effectively prepare for customer relationships by making it easy to know people and be known
  • Improve efficiency with marketing tools and effectiveness with people