Tools and Tactics for a True Holistic Brand Experience
As the brand experience for the consumer shifts from demanding reactive to increasingly proactive responses and strategies, it is critical to align departments across the organization on the foundation of customer success. This session focuses on how a company going through rapid growth is focusing priorities across marketing, product, sales, HR, etc. to ensure the customer is at the center of the organization.
After this session, you’ll be able to:
- Communicate and understand how to manage customer sensitivity
- Position your customers as thought leaders in the industry to differentiate from competitors
- Transform customer engagement into improved sales through stronger relationship management